matrixport.hk Knowledge Base

Scheduled Maintenance / 系统维护 - 17/02/2025

Published February 14th, 2025 by Matrixport HK

Due to scheduled system maintenance, our platform and trading services will be temporarily unavailable from 2:00 PM to 6:00 PM (Hong Kong Time) on Wednesday, 17 February 2025. We encourage clients to plan their trading activities in advance to avoid any inconvenience. Should you have any questions, please feel free to contact our Customer Service te

Scheduled Maintenance / 系統維護 - 19/02/2025

Published February 19th, 2025 by Matrixport HK

Due to scheduled system maintenance, our platform and trading services will be temporarily unavailable from 3:00 PM to 5:00 PM (Hong Kong Time) on Wednesday, 19 February 2025. We encourage clients to plan their trading activities in advance to avoid any inconvenience. Should you have any questions, please feel free to contact our Customer Service te

Scheduled Maintenance / 系統維護 - 18/02/2025

Published February 18th, 2025 by Matrixport HK

Due to scheduled system maintenance, our platform and trading services will be temporarily unavailable from 4:00 PM to 5:00 PM (Hong Kong Time) on Wednesday, 18 February 2025. We encourage clients to plan their trading activities in advance to avoid any inconvenience. Should you have any questions, please feel free to contact our Customer Service te

Scheduled Maintenance / 系统维护 - 15/01/2025

Published January 14th, 2025 by Matrixport HK

Due to scheduled system maintenance, our platform and trading services will be temporarily unavailable from 3:00 PM to 4:00 PM (Hong Kong Time) on Wednesday, 15 January 2025. We encourage clients to plan their trading activities in advance to avoid any inconvenience. Should you have any questions, please feel free to contact our Customer Service tea

Important Notice: System Upgrade and Deposit Suspension / 重要提示: 系統升級與存款暫停

Published November 25th, 2024 by Matrixport HK

Dear Valued Users, We would like to inform you that due to a system upgrade, our deposit function will be suspended on 26 November 2024, from 12:00 PM to 6:00 PM (UTC+8). Please note that other services will not be affected during this time. After the upgrade, your deposit address will change. Therefore, do not deposit to the previous address, as th

Scheduled Maintenance / 系統維護 - 26/02/2025

Published February 24th, 2025 by Matrixport HK

Due to scheduled system maintenance, our platform and trading services will be temporarily unavailable from 3:00 PM to 5:00 PM (Hong Kong Time) on Wednesday, 26 February 2025. We encourage clients to plan their trading activities in advance to avoid any inconvenience. Should you have any questions, please feel free to contact our Customer Service te

Scheduled Maintenance / 系統維護

Published August 6th, 2024 by Matrixport HK

Due to system maintenance, our platform and trading services will not be available from 3 pm to 4 pm Hong Kong time on Wednesday, 7 August 2024. Clients may wish to make advance arrangements for their trading activities as necessary. For enquiries, please contact our customer service at cs@matrixport.hk . 由於進行系統維護，本平台以及相關交易服務將於 2024 年 8 月 7 日（星期三）

Client Risk Exposure Limit - FAQ

Published May 31st, 2024 by Matrixport HK

1. What is the Client Risk Exposure Limit? The Client Risk Exposure Limit is a threshold set to ensure that the client’s exposure to virtual assets is reasonable, so that the exposure is aligned with the client’s investment experience and objectives, financial position, as well as risk appetite. 2. How is my Client Risk Exposure Limit determined?

The Types of Services that would only be Available to Professional Investors

Published May 28th, 2024 by Matrixport HK

Flying Hippo Technologies Limited ("Matrixport HK") restricted its spot trading services of the trading pairs listed below from retail investors, and only the professional investors are allowed to perform the transactions. The term “professional investors” has the meaning as defined in section 1 of Part 1 of Schedule 1 to the SFO. BTC/USDT ETH/USDT

What Identity Documents will Matrixport.HK Collect

Published August 29th, 2024 by Matrixport HK

The Flying Hippo Technologies Limited ("Matrixport.HK" or the “Company”) requires clients to pass the "Basic Verification" by providing their ID documents and a liveness facial image. The ID documents the Company currently accepts are: Hong Kong: Valid Hong Kong ID cards, or Hong Kong passports; Other jurisdictions: Valid passports. Please note th

Fee Schedule

Published May 21st, 2024 by Matrixport HK

Please note that Flying Hippo Technologies Limited ("Matrixport HK") shall have the right to adjust the fees at any time and in its sole and absolute discretion by providing notice to its clients. Currently Matrixport HK's fee schedule is as follows: Trading fee: Trading Pairs Maker Fee Rate Taker Fee Rate BTC-USDT Waived Waived ETH-BTC Waived Waiv

Restricted Countries

Published February 26th, 2024 by Matrixport HK

Due to compliance and regulatory requirements, Matrixport HK currently doesn't provide services to customers from the following countries/regions/territories: 1. Asian regions: China Mainland, Democratic People's Republic of Korea, Japan, Iran, Syria, Myanmar, Uzbekistan. 2. America's regions: United States of America, Canada, American Samoa, Cub